
	Call Centers

	Conference

	Recorders

	VideoRec

	CT-Connect

	SoftSwitch

	IVR Toolkit

	Voice Mail Auto Attendant

	Audiotex

	Prepaid

	LCR

	ACD

	Dialers

ACD Center

The ACD Center application is designed to meet the requirements of mission-critical customer contact centers today and in the future. Whether your contact center has a few agents or hundreds of agents, the ACD Center platform is the software foundation for enhancing efficiency and productivity across all contact center functions.

Powerful and flexible call routing capabilities meet the basic call distribution requirements of your contact center and, at the same time, enable you to implement the more sophisticated call processing solutions that increase revenues, reduce costs, and win customer loyalty.

Available features: