Call Center Outbound
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Call Center Outbound

Media Call Center

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The Media Call Center is a business management software package designed to allow business to perform the daily activities of managing inbound and outbound calls in a controlled and intelligent fashion, based on the latest client-server technology.

Media Call Center is intended for small, medium to large call centers, from 4 to 300 agents.
From its conceptual design Media Call Center was intended to be an efficient and easy to use system, requiring almost no user training.

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Available features:

  • Unlimited number of agents and agent groups
  • Intelligent skill based routing
  • Prioritized routing
  • DNIS assignment of agent groups
  • Custom messages for each DNIS
  • Call queuing
  • Multimedia support
  • Alarms for callers in queue
  • Call-back message support
  • Customizable agent screens
  • Predialer, Power Dialer, and Predictive Dialer
  • Basic IVR
  • Remote monitoring
  • Reports and Statistics
  • Interoperability
  • Audio / Video Reocrding
Call Center Outbound



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Call Center
Online Support


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