Available features:
- Unlimited number of agents and agent groups
- Intelligent skill based routing
- Prioritized routing
- DNIS assignment of agent groups
- Custom messages for each DNIS
- Call queuing
- Multimedia support
- Alarms for callers in queue
- Call-back message support
- Customizable agent screens
- Predialer, Power Dialer, and Predictive Dialer
- Basic IVR
- Remote monitoring
- Reports and Statistics
- Interoperability
- Audio / Video Reocrding
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