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Product Documentation
Trials & Demos
Tutorials
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CTI Studio is a PC-based software/hardware package that automates inbound and outbound calling using PC workstations and proprietary software. CTI Studio, our IVR toolkit system, offers individualized flexibility for numerous value added services -- from automated services to others needing a human approach to the caller, by putting together with an operator.
Working in an easy, graphical environment gives you easy access to a vast range of technologies like
ODBC connections,TCP/IP sockets, calling DLL user defined functions, CTI Studio, cut development costs and get your application to market fast. You may easily build, test, and run PC-based PBX, unified messaging systems, various IVR systems, Audiotex or datacom solutions.
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As all the other MEDIATEL's products, CTI Studio is scalable in number of phone lines simultaneously managed, meaning that the same platform works with 30 E1 lines up to 480 E1 lines. This product gives you the freedom and flexibility to conduct real time business 24-hours-a-day, seven-days-a-week.
BENEFITS
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- Power. Reliability. Speed.
- CTI Studio's visual interface slashes administration time and costs.
- Easily build, test and run your phone services.
- Graphical script editor.
- Real time mounting of phone services.
- Phone line scalability.
- Interface with other proprietary software.
- Build applications with the database access, conferencing and switching features you need.
- Automatically monitors the telephone lines
- Designed with the computer novice in mind.
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CTI Studio also features processing inbound calls. To each phone line a script is assigned to ensure that all calls are answered efficiently.
The inbound algorithm supports Dial Number Identification System (DNIS), a network service for intelligently routing calls, which is used by the phone service mounted on each phone line. Automatic Number Identification is supported as well.
Script editor is an advanced powerful tool helping system designer to build complex interaction IVRs, based on CTI commands, evaluators, direct actions, transfers and sockets.
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