VIDEOREC

:: DOWNLOADS

Presentations VideoRec Functional Presentation For more details about the software package contact us

The VIDEOREC application, easy to configure, use and integrate with our Media Call Center - Supervisor Application, come in completion with your needs to monitor inbound/outbound calls and agent activity in your call center.

Using VIDEOREC application you can watch and/or video record, full or partial the activity on any work station from your call center. The VIDEOREC application has four modules:

• Capture Service - installed on every agent work station that you want to be watched.
• Storage Server - Application which stores images received from the agent's stations in a preset folder. The Storage Server accepts many simultaneous connections but the connections number depends on the number of licenses that you've buyed.
• Command Module - COM module. This module will be integrated in our Media Call Center Server.
• Media Viewer - COM Module installed on the Supervisors work stations. Works integrated with Supervisor Application and can be used for viewing records or monitor real live agents stations.

• Agent Station
• Windows 2000 / Windows XP
• Pentium III 600 MHz
• Storage Server
• Windows 2000 / Windows XP
• Pentium III 600 MHz
• MCC Server
• The same specification as for MCC
• Local LAN
• (LAN) 100Mbiti/sec

• Agent Work Station
  
  The limit performance is given by the video card:
  
  Example (800 x 600 px):
  • ATI Rage XL PCI 8Mbytes RAM - maximum 2 images / sec
  • NVIDIA MX 400 AGP 64 Mbytes RAM - maximum 9 images / sec
  • Intel 865G - maximum 5 images / sec
  Exemple (1024 x 768 px):
  • ATI Rage XL PCI 8Mbytes RAM - maximum 1.5 images / sec
  • NVIDIA MX 400 AGP 64 Mbytes RAM - maximum 7 images / sec
  • Intel 865G- maximum 5 images / sec
  
  
  
• Storage Server
  
  The limit performance is given by the network traffic and the hard disk speed. For a 100Mbiti/sec any hard disk is fast enough.
  
  Traffic example for PNG 800x600 px:
  • The average image size is 150 Kbytes.
  • The number of images/sec = ~ 80 images/sec
  • For 3 images/sec you can record simultaneos a maximum of 27 agents with 100% network ocupation.
  
  Hard disk space example for PNG 800 x 600 px:
  • The average image sze is 150 Kbytes.
  • For 3 images/sec / agent:
    • 450 Kbytes/sec
    • 27 Mbytes / min
    • 1.5 Gbytes / hour
  
  For 20 agents ~ 30 Gbytes / hour